Frequently Asked Questions

Is HQ Interlingo a registered company?

Yes, we’re an officially established language services provider located in Dubai, United Arab Emirates. Trade license #15174 issued by DIEZ, VAT 104054564000003.

Does HQ Interlingo agency do multilingual translations? What language pairs do you work with?

Absolutely, we currently translate from and into 50 world most-common languages. For a particular quote, please call, text on Whatsapp or drop us a line to

How can I obtain a quote?

The best way to receive an instant quote for translation is to send a short message in chat or to Whatsapp. You may also send us an e-mail to

How do I count the words in my document?

If the document is in MS Word format, please use the “Word Count” function from the Tools menu. Alternatively, you can view the word count in the bottom-left corner of the screen upon opening the file. In the event that the document is in a format other than MS Word (e.g., paper, HTML, PDF, PHP, ASP, etc.), kindly send us the file by email or through our online order form. We will provide a word count and send you a quote.

How do I send you a document?

If your document is in electronic form, send to Whatsapp or chat. Also, you can send it as an attachment by email to

What document types can be processed?

We work with nearly all types of files including MS Office, PDFs, InDesign, FrameMaker, HTML, XML, PHP, SDLXLIFF and many other formats and file extensions.

Do you work with native speakers?

Our services are designed to ensure the highest quality translation and localization. Each project is handled by a native speaker of the target language, who is also responsible for proofreading or functional content testing.

How do you select and approve your translators?

The HQ Interlingo group has been in the market for 15 years already, during which time it has successfully built up a database of talented and experienced linguistic and IT professionals. Their proven track record of success in numerous years of collaboration ensures the highest quality translations for our customers.

All new candidates joining our team must successfully complete a rigorous qualification process, which includes a trial translation, reference checks, and verification of credentials. The initial projects assigned to new hires are closely monitored for accuracy, style, and timely delivery.

What quality promise do I have?

HQ Interlingo Solutions offers a 100% service guarantee for all translations. Should you be dissatisfied with the final result, we will make the necessary corrections and modifications free of charge. Alternatively, we offer a 30-day money-back guarantee at HQ Interlingo. We are confident that our quality standards allow us to make this promise.

Do you work with companies or private individuals?

The majority of the requests come from corporate clients and other language services providers, but private customers could also be considered.

Will you keep my data confidential?

All internal employees and the majority of freelancers have signed comprehensive confidentiality agreements and/or non-disclosure agreements with HQ Interlingo. Upon your request, we are willing to sign your own NDA agreement. Furthermore, we would like to confirm that all online payments are processed on a secure server of the provider, so you can rest assured that your payment details remain completely confidential.

What is your payment policy?

The majority of our translation orders are processed upon receipt of a full or partial prepayment. This process is quick and easy, and you can securely pay with your debit or credit card on our website. Alternatively, you can pay for the services by bank wire against an invoice.

What types of payment do you accept?

Our preferable method of payment is bank wire transfer to the account of NBD/Emirates Islamic bank. We DO ACCEPT BANK CHEQUES from the returning customers only.

Do you translate on weekends and public holidays?

We have managed to set up internal workflow allowing for 24/6 availability to all our clients. But please let us know beforehand about any rush or weekend jobs in plans.